Refund & Return Policy
Return & Refund Policy
Clear steps and thoughtful support.
Here is how returns, cancellations, and refunds work.
Request a return
60 daysafter receiving your item
Contact us within this window to request a return.
Request a cancellation
24 hoursafter placing your order
Cancellation requests must be made within this window.
Approved refunds
10business days after approval
Refunded to your original payment method. Your bank may need additional processing time.
How to start a return
We have a 60-day return policy. This means you have 60 days after receiving your item to request a return.
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Contact our team
To start a return, email support@getfelinekind.com.
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Wait for acceptance
If your return is accepted, we will send you instructions on how and where to send your package.
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Send your package
Follow the return instructions provided by our team when sending your package back.
Cancellations
You have up to 24 hours after placing your order to request a cancellation. After this window, we are unable to process a cancellation request.
To request a cancellation, contact support@getfelinekind.com.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
This allows us to evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
For a return under this provision, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved.
If approved, you will be automatically refunded on your original payment method within 10 business days.
Please remember that it can take additional time for your bank or credit card company to process and post the refund.
Need help with your order?
For return requests, cancellations, or questions about your refund, contact our team at support@getfelinekind.com.